If you are experiencing technical difficulties, you can:

• Ensure that you are using a reliable internet connection.
• Ensure that your video is not too large.
• Ensure that your video is the format that the assessment has requested.
• Ensure that you are using Chrome Internet Browser.

Please contact our support team if you are still experiencing issues.

There is usually no need to update certificates unless regulations change, or you wish to upskill and update for personal/business reasons.

Your Certificate will not expire; however we recommend keeping up to date with your education and new courses.

Printed certificates are only available on request, as since covid, it is safest/easiest and quickest to receive these via email - You can then print these and laminate as you wish.

A Statement of Attendance states that you have attended the course and completed the training but does not give you the Nationally recognised unit code.

Statements of Attainment are documents (like a certificate) that show the units of competency that a student completes as part of a nationally recognised course.

If you are completed and awaiting a certificate, you can always contact our main office to ask for the process. Final marking of work can take 4 - 7 business days, and then the certificate itself takes a few days to issue officially. Please be aware we do not issue or mark work over weekends usually.

An accredited course is developed when:

• A training need is not covered by a training package qualification.
• A course needs to be nationally recognised.

Accreditation means a course has been independently assessed by ASQA or a state regulator and meets the:

• Standards for VET Accredited Courses 2021
• Australian Qualification Framework

This is a non accredited course that is created for the industry where there is a learning gap that can be met. This is a custom course much shorter than an accredited course where you will receive a certificate of attainment - not an accreditation.

The link to our eLearning Portal is located under the 'Resources' tab on our main menu. You can also access the link here.

To assist in identifying that the student is completing their own online work, you will be required to have a functional camera so we can confirm your identity.

We are partnered with a third-party learner funding company, TLC/EDUPAY, that offers student loans.

Afterpay is now Available. 

Zippay also offers 6 months interest fee loans. You can borrow the full amount and get started straight away.

Contact our staff today to talk about self-payment plan options.

Please contact head office if payment is not showing on your account.