This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale. This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to retail personnel at all levels who play a role in engaging with customers with the purpose of selling.

No prerequisites are required for this course 

Basic Language, literacy and numeracy skills in English (LLN)

Victorian Student Number (VSN) – Victoria only

Unique Student Identifier (USI) – Australia wide

Access to a functional pc or tablet device with video recording capabilities, internet access and Chrome internet browser.

The course covers the theory and practice associated with:

• Establish customer needs.
• Provide advice on products and services.
• Facilitate the sale of products and services.

This unit is completed by self-paced work online.

The nominal hours for the course are 75hrs Online access remains live for 3 months.

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Online

Our support staff are available to students and potential students who require support during office hours via email or phone.

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